Company Policies

When DESCO ships a new diving helmet it is as safe, reliable, and simple to operate and maintain as possible. With regular care a DESCO diving helmet should give many years of trouble free service. The simplicity and reliability of our diving helmets however should not lull a diver into complacency. All of our diving helmets should receive regular care and maintenance to keep them in top condition. The helmets as designed are the best combination of attributes to give all round satisfactory performance. No diving helmet should be "field modified". If special requirements are needed DESCO will work with you to effect a safe and reliable modification. DESCO has always been sensitive to the needs of the diving industry as evidenced by the variety of diving helmet styles we offer. As DESCO strives to make diving equipment better, safer, and more user friendly we welcome comments and suggestions from diving companies, regulating agencies, and especially divers, whose safety is our ultimate goal.

Ordering

DESCO accepts orders , by telephone, fax, e-mail, post, or online. Telephone orders can be made from 7:00 am to 2:00 pm Central Time by calling 414-272-2371. Fax, e-mail, and post orders will be processed the next business day after receipt. Our secure online catalog website can be found at https://divedesco.com

Pricing

DESCO reviews its pricing at the end of each calendar year. If warranted, price adjustments are made at that time and a new pricelist is issued to be effective on January 1st. Please verify the price of an item at the time of order. DESCO reserves the right to change prices without notice. DESCO maintains a online catalog and secure e-commerce store at https://www.divedesco.com Information and pricing for products not appearing on the e-commerce website are available by request. All prices quoted are FOB Milwaukee, WI. Additional charges for shipping, handling, insurance, etc. will be added to the final invoice total. If you require a quote of the invoice total cost in advance please specify when ordering. Please provide a "ship to" address for calculating the shipping charges. DESCO reserves the right to change prices without notice so it is advisable to confirm a listed price before ordering. Please see the RETAIL PRICELISTS page for the current retail pricelists.

Payment

DESCO accepts payment by check, Mastercard, Visa, or by UPS COD. Preferred payment for overseas orders is by credit card or bank wire transfer. International orders paid by check will be held until the check clears our bank.

Shipping

In stock items will ship within a few days contingent on payment arrangements. Invoices with out of stock items will be held until a complete shipment can be made unless otherwise requested by the customer. Delivery times will depend on carrier and delivery type selected. All domestic shipments are by UPS or U.S. Mail unless an alternate shipper is requested by the customer. UPS next day, second day, and Saturday delivery are available. Overseas orders will be handled by U.S. Mail Parcel Post, or a freight forwarder. DESCO will drop ship for $25.00 per package. DESCO charges a $7.00 handling fee per package.

Damaged shipments:

If you receive a package from us which has apparent damage make sure the delivery driver notes it before leaving. Contact DESCO and the shipping company immediately so the package can be inspected and a claim filed. Since you have the package in your possession it must be inspected at your location. Further transport of the package before inspection will null a damage claim.

Customer Service

DESCO is committed to providing the best possible products and support to our customers. We will work with our customers to resolve any issue with a DESCO product. Also DESCO welcomes input from our customers on improvements to our products, and ideas for new products to fill their needs. Two major examples of customer suggested changes were the adoption of the double exhaust valve, and the double air inlet elbow on the Air Hat. All suggestions are considered and those which will enhance safety, functionality, or the value of the product will be adopted. Not all suggested changes are adopted as they may not be applicable or acceptable to the majority of customers.

DESCO Dealer Application and Terms & Conditions Forms

Are you a diving equipment retailer interested in becoming a DESCO dealer? Being a DESCO dealers gives you access to our line of commercial diving products, classic diving helmets, and Viking Drysuits. Please download and complete the dealer application and terms & conditions form. Send the completed and signed forms to DESCO via FAX: 1-414-272-2373, or by mail to: DESCO Corporation 240 N. Milwaukee Street Milwaukee, Wisconsin 53202

Download DESCO Dealer Application in MS Word .doc format

Download DESCO Dealer Application in .pdf format.

Download DESCO Terms & Conditions in MS Word .doc format

Download DESCO Terms & Conditions in .pdf format.

If you have a question, comment, or suggestion please contact us.

DESCO Corporation

240 N. Milwaukee Street

Milwaukee, WI 53202

414-272-2371 FAX 414-272-2373

Monday to Friday 6am to 2pm Central Time

diveq@execpc.com descocorp@sbcglobal.net